Technological change, which was first performed by the private rather than through the daily business and driven will increase according to estimates by Gartner in the next five years to come. For companies, this means that they must try to change behaviors and new technologies into their established corporate culture and to integrate infrastructure.
But, the demands of knowledge workers. To meet the requirements, more and more a mix of business knowledge and technology is required. During the classic ERP users in the "old days" a clearly defined scope of duties had, and IT with the corporate limit ended, the mission field today is dynamic and subject to constant change. The direct supervisor and the company losing more and more important for both the organization and for the execution of daily work.
The consequences for the company must not be underestimated. As production facilities are mobile, are also valuable for the success of the company knowledge workers become mobile. IT is mobile, thanks to software-as-a-service, UMTS and notebooks. Therefore the users are no longer bound by traditional rules.
providers of ERP solutions must quickly to changes in user behavior and deploy their solutions in the new world Antworten finden. Noch ist die Mehrheit der Unternehmen träge und nur punktuell offen für Web-2.0-Angebote. Man befindet sich noch weitestgehend in der Testphase. Funktioniert etwas, wird es eingesetzt; im Moment erst noch von einer Minderheit, bald aber immer schneller auch von der Mehrheit. Sich dem Trend zu widersetzen wird sich kein Unternehmen, das zukünftig Erfolg haben möchte, leisten können.
Handlungsbedarf
Das Individualdenken der Anwender steht im Gegensatz zu langjährigen Grundlagen von ERP-Systemen, wie Standardisierung und Prozessorientierung im Sinne von eingeschränkter Prozessführung. Das heutige User-Verhalten entspricht immer weniger dem Anwendermuster aus den «Gründerjahren» the ERP systems. ERP systems have essentially still building plans from the early years. These were expected to continuously improve technology, "beefed up" but not really re-thought. With the ever increasing demands of the users here are entirely new concepts needed. These are compelling, "hybrid" and must allow the participation of users in the IT Customizing itself.
IT culture and IT governance in the companies are not yet adjusted to the "new user cultures." Here are urgently need new approaches, with the mandatory adoption of a purely "technical thinking" must. IT application environments in the enterprise are becoming more grassroots Systems. The monopoly of knowledge of IT departments is thus broken. To these "complex systems" to lead and shape, one must understand them as they change. Only when we understand this change logic, can this influence.
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