Mehr als 360 Unternehmen in Deutschland haben sich für die seit September verfügbare Online-Version von Microsoft Dynamics CRM bereits registriert. Das Release 5, dass im November zuerst online in 40 Ländern weltweit verfügbar gemacht werden soll, greift vollständig auf das Datenmodell von Outlook zurück. Zwei Monate later, follow the on-premise version.
The success of the online version would not be detrimental to the pricing, accompanied by the launch of Microsoft. In the first year of the price at 31 euros per user per month and will be the partner receives a margin of 40 percent.
Microsoft is very aggressively the CRM online market with the new version.
particular provider like Salesforce.com are likely to feel the pressure on prices. But Oracle Siebel installations, particularly in call centers are being targeted by Microsoft to move customers to switch to the solution of the Redmond company. The partners will support the path in the CRM Cloud well, for the average Loss of service days was estimated at only 5 percent on a license sale. Microsoft estimates that the online share will be 50 percent.
customers that have a volume license agreement, benefit from the inclusion of online CRM applications and can easily switch from the online version to the on-premise version. Technologically, both versions are identical and use the Outlook data model, so that even for the online version of an offline operation. Microsoft guarantees an availability of 99.9% and operates the solution for Europe in its own data center in Dublin.
Author: Frank Naujoks
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